Our goal is to provide our patients with the highest level of pre-hospital care available in the industry. We achieve this through our Quality Improvement program. Emergency Medical Services key indicators are just one component of this program. Examples of indicators we use include, but are not limited to the following:

• The number of monthly responses performed by our organization (the responses are further broken down to the facility wherein the transport originates)
• Response times

As part of our Quality Improvement Program, we include our Physician Medical Director.  His responsibilities include medical oversight, assisting with quality improvement issues, review of clinical care, and educational development.

Additionally, as part of our Quality Improvement Program, we have an extensive preventative maintenance program for all vehicles, medical equipment, batteries, stretchers, and computer devices.  All of the aforementioned are placed on a schedule and have preventative maintenance work performed per manufacturer's guidelines.  To ensure this is properly carried out, we employ a full-time vehicle mechanic and contract with various vendors to assist with other noted equipment.